I've often been a faithful consumer to AA and don't imagine any of your consumers needs to be handled With this fashion!
06/eighteen/16 – Happen to be a faithful, Regular flyer client for over thirty several years. I h ave by no means witnessed this sort of lousy customer service and apathetic attitudes from AA personnel. At the moment sitting down at Miami International, on a clear sunny saturday early morning, touring with 2 youthful small children endeavoring to reach Asheville with your Airways (file locator: WCEARA), but our flight to Charlotte was promptly delayed, triggering us to skip our flight to Asheville, all other flights are whole, we were being sent Again by means of stability simply because your team on the gate couldn’t (or wouldn’t), help us (which was enjoyable), then had to operate back BEFORE we could get on the ticket counter since the flight departure was bumped back again up!
I paid out a further $twenty for any seat with more room. You put me in the seat beside an incredibly big person who took more than half of my seat.
Tomorrow, on my BIRTHDAY, I’ll take care of your 3rd share allocation to be a Specific birthday existing from all of you and tank you due to the fact-
rosity to us shareholders. Administration and all personnel of AAL are naturally accomplishing an awesome career, mirrored while in the constant increase of
I want anyone to phone me regarding the 3 worst shopper service calls I have at any time experienced today. E-mail me initial since the consultant said I'm able to only get it done in creating. #flysouthwest. #behelpfulfail
I are already traveling with American Airlines for many years now and am now incredibly shocked in a new incidence. I had just gotten back again from vacation to realize that my suitcase was missing. American Airlines explained to me I had been supposed to get it back again the following day, but I only obtained it two times afterwards and located that my suitcase had been ripped open and ruined.
Finally we acquired all of our bags not to mention certainly one of my luggage was not there. As predicted it had been missing, my sons auto seat was shed. The same females that had lied previously described that it needed to be there, scanned in.
I went to my lodge and spent the next 4 hours on the telephone with AA in an attempt to contain the bag sent to LGA initial thing each morning, wherever I will be ready.
On January twenty fifth I contacted American Airways, as I looked at our reservations and noticed that my Daughter experienced us traveling all day, So I known as to up grade our tickets to top quality as I didn't would like to travel all day long in coach. I exploit lay try to travel firstclass as I'm sure you are able to overview but I am attempting to conserve my Miles as we have been planning a significant relatives/graduation excursion to Hawaii.
I used to be striving to purchase ticket for 15 yr aged son and couldn’t use Web-site for he was regarded small. I called shopper service and he or she assisted me with airline purchase. I precisely questioned if I required to terminate if I could within 24hours. This attendant mentioned yes. I discovered four hrs later The main reason son would want to fly was cancelled. I referred to as back again to terminate the flight the attendant told me I couldn’t terminate flight and it had been a nonrefundable ticket. I explained to her problem as said higher than she stated she couldn’t do everything. I questioned for the supervisor, I acquired just one and described the problem, she claimed I couldn’t cancel it and have my money back she was exceptionally rude and hung up on me. I identified as back to question for one more supervisor and as I used to be speaking with this supervisor she informed me that the last supervisor mentioned in her file I refused voucher. What at any time a voucher was I wasn't even confident. Then second supervisor told me what she imagined. Hence the flight wasn’t cancelled considering the fact that she mentioned to wait a couple times before I make my remaining determination and she would wave transforming fee to take action and I shouldn’t have any trouble.
I'm a million member and always delight in touring on AA,but U.S. Air is no excellent. The staff is very impolite
I known as am. air on 3/twenty five/16 to ask if on a return inter-countrywide flight if I could commit the evening in the aircraft modify metropolis, (wherever we to start with enter the United states of america just before occurring discover this info here to complete the flight residence), to relaxation, and select the struggle up the next day Using the same ticket to fly household. I’ve carried out this ahead of coming home from Europe with out a difficulty. I also outlined which i was purchasing the tickets with my visa factors.
was in Haiti August 17th,went to the airport eleven-30am as well as flight was to depart for your US at 1pm and was told I HAD Skipped MY FLIGHT.But wasn't presented any essentive to stay for the following day,and was compelled to get An additional tickert for August twenty third at my expence.I almost dropped my job due to tht,they marketed my seat and set me at an expected expencies of which I Desire To get COMPANCERTATED FOR THE MONEY Misplaced,WAGES LOST.